Wednesday, January 7, 2009
FAQs
Disclaimer
TotallyJerseys is not responsible for any loss of item, wrong order dispatched or any other mistakes made by the company, delivery agencies or shippers.
Be responsible and cooperative so as to make the mass order(s) a success.
Patience is required for the item(s) to arrive.
Please do not order especially if you feel uneasy.
How does this mass order work?
FAQ
General Qns
Wait, how does this work?
A: What I do here is gather people who are interested in purchasing sports merchandise, combining all their orders and then order in bulk from overseas suppliers, where prices are often cheaper than local retailers. By doing so, we can all save on the shipping costs!
Your prices are so cheap! Are you sure they are authentic?
A: Yes they are! The reason why we can offer you the lowest prices is because we are ordering in bulk and have sourced out a range of suppliers which offer the best deals. Items are ordered from companies based in the U.K. and are hence 100% authentic unless otherwise stated.
How long would it take for the products to reach me?
A: That would depend on how fast we reach the cap for each mass order. Once we have enough orders for a particular mass order, we will proceed to order. Once the order has been placed it would usually takes around 4 working days but it would be advisable to allow up to 2 weeks. After the items have reached Singapore, a meet-up would be arranged.
The size I ordered is wrong/does not fit me/there are defects.
A: We will double check orders to ensure that the correct order is sent to the suppliers. However, should the supplier ship the wrong product or size, we will try our best to get you a refund/change of size. If the size does not fit you, the only other option we can offer you is that you pay for the product but we hold on to it, we will keep a lookout for other customers ordering the size you bought and help you to order another set with the new size you want. But there are no promises made! In the rare event that there are manufacturing defects, we will try our best to get you a change/refund ( This is only possible if the tags are still on, similar to most good sports stores). We would appreciate if you give us ample time to correct any mistakes.
Ordering and Payment
I am interested! So how do I submit an order?
1. Identify the product you are interested in and ensure that the size you want is available.
2. Email us at totallyjerseys@gmail.com in the following format:
Name:
Contact Number:
Collection Mode: Meet-up/Normal Mail/ Registered Mail
Item #1
Product Name:
Size:
Qty:
Item #2
(Follow above)
Total Price (SGD):
3. Wait for our confirmation email which will be sent to you in 2 working days.
So, how do I pay you?
A: A full deposit via bank transfer would be required before an order is placed. ( Many orders have been conducted, so the security is there =) ).
If you are opting for postage as your form of collection, the full payment inclusive of postage cost will be paid via bank transfer after the order is made.
Sorry, but I would like to cancel/change my order.
A: We regret that we can only cancel/change your order provided that we have not placed any orders with the supplier yet. Please email us if you wish to do so. Instant Confirmation products will be not eligible for any change/cancellation.
Collection of Items
Where and when is the collection held?
A: Once the products have reached Singapore, we will contact you for the meet up. . You may also opt for postage if you like. Collection places will be at CCK or Clementi MRT at the time being.
MRT Map: http://www.lta.gov.sg/projects/images/system_map.gif
I'm unable to meetup, how else can i collect?
A: You can opt for both normal mail and registered mail, both of which are subject to Singpost rates. Please note that Normal Mail is at the buyer's risk. We will not be responsible for lost mail. You can also request for registered mail.
Personalization
Do you do printing of Number/Patches/Names?
A: We are glad to offer printing of the above if our supplier does so, we will only charge you the cost price of the above peripherals. This is subjected to whether the supplier does printing. Do bear in mind that any purchases with the above modifications are not eligible for any exchange/refund. If interested, please indicate how you would like your jersey personalized when ordering via email.
